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Glossary

Definitions, examples, and formulas for foundational concepts in SaaS and Customer Success

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Featured

Articles

Mastering Tech Touch in Customer Success for Increased Efficiency

Are you striving to enhance your customer success operations? Implementing tech touch, a blend of technology and personalized engagement, can revolutionize your approach. This guide dives into tech touch's essentials, revealing its ability to streamline customer interaction, enhance support, and boost business efficiency. Explore how tech touch can transform your customer success model, offering a strategic mix of automation and personal touch
The Velaris Team
December 4, 2023
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Glossary

What is User Activation?

Explore key steps to enhance user activation and help users reach value quickly, driving higher engagement and long-term retention.
The Velaris Team
December 9, 2024
Glossary

What is Net Revenue Retention (NRR)?

Discover how to calculate and boost Net Revenue Retention (NRR).
The Velaris Team
December 6, 2024
Glossary

What is Fake Door Testing?

Find out how fake door testing enables CSMs to enhance feedback loops, align product updates with customer needs, and drive retention.
The Velaris Team
November 21, 2024
Glossary

What is a Customer Success Engineer (CSE)?

Learn about the role of a Customer Success Engineer, their responsibilities, skills, and role in supporting customer satisfaction.
The Velaris Team
November 20, 2024
Glossary

What is a Customer Advisory Board?

Discover how a Customer Advisory Board (CAB) can shape your product strategy, improve retention, and build stronger customer relationships.
The Velaris Team
November 18, 2024
Glossary

What is a Recurring Revenue Model?

Discover what recurring revenue models are and how they can be beneficial to businesses.
The Velaris Team
November 15, 2024
Glossary

What is Feature Adoption Rate?

Boost retention by tracking and improving feature adoption.
The Velaris Team
November 15, 2024
Glossary

What is First-Time User Experience (FTUE)?

Learn how to optimize the first-time user experience with practical tips that enhance user engagement and retention.
The Velaris Team
November 12, 2024
Glossary

What is a Customer Success Scorecard?

Explore how a Customer Success scorecard tracks key metrics to monitor customer health and align efforts with business goals.
The Velaris Team
November 11, 2024
Glossary

What is Product Experience Management?

Discover how product experience management can increase customer satisfaction.
The Velaris Team
November 1, 2024
Glossary

What is Agent Experience?

Explore how enhancing agent experience can boost performance and customer service. Get insights into tools, workflows, and well-being.
The Velaris Team
October 30, 2024
Glossary

What is In-Product Messaging?

Understand how in-product messaging enhances user experience through personalized communication, driving feature adoption and engagement.
The Velaris Team
October 28, 2024
Product Updates

Learn about our latest releases

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Featured

Articles

Mastering Tech Touch in Customer Success for Increased Efficiency

Are you striving to enhance your customer success operations? Implementing tech touch, a blend of technology and personalized engagement, can revolutionize your approach. This guide dives into tech touch's essentials, revealing its ability to streamline customer interaction, enhance support, and boost business efficiency. Explore how tech touch can transform your customer success model, offering a strategic mix of automation and personal touch
The Velaris Team
December 4, 2023
Read more
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Latest

Product Updates

Unlock effortless collaboration when servicing customers with Velaris Support

Our latest product update lets organizations deliver consistent customer experiences across CS and Support interactions with Velaris Support.
The Velaris Team
September 20, 2024
Product Updates

Connect by Velaris: A New Era of Customer Collaboration

Introducing Connect by Velaris, the new extension to our Customer Success Platform that revolutionizes the way businesses manage customer-related tasks. Read on to learn more about the possibilities of Connect by Velaris and how it can help improve collaboration, transparency, and efficiency.
The Velaris Team
July 16, 2024
Product Updates

Bring any unique customer data point into your CSP with Custom Objects

Our latest product update lets users create custom relational databases for the customer information that just doesn't fit anywhere else.
The Velaris Team
September 13, 2024

Ready to discover your new Customer Success superpower?

Velaris will obliterate your team’s troubles and produce better experiences for your customers…and set up only takes minutes. What’s not to love? It’s, well, super!

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