Product

Easy insights for product strategy

Don’t take shots in the dark. Base your product roadmap on real customer data — now at your fingertips through Velaris.

USAGE DATA

Monitor product usage by segment

Get easy access to usage data that can be filtered according to any customer segment.

TOPICS

Surface instant product insights from support tickets with AI

Velaris AI generates reports on trending topics among your customers by analyzing customer support tickets.

Quickly uncover UX issues, friction points, common feature requests and more with real-time Voice of the Customer data.

SENTIMENT ANALYSIS

Analyze customer feedback to uncover common pain points

Velaris uses AI to quickly evaluate the general sentiment of customer feedback from multiple sources.

You’ll then be able to pinpoint common frustrations and challenges by filtering the sentiment reports by feature, channel, or customer segment.

Put a dollar value to each pain point to prioritize the most urgent ones.

Velaris provides a great overview of customers for different types of departments. It reduces unnecessary questions between teams and acts as a hub for centralizing information that can be used to take action immediately instead of discussing and exchanging information between roles in different departments.

Martin Holmqvist
Insurely

Integrate with any tool in your tech stack for richer data consolidation

We’ll connect with your existing tech stack to enrich your data and drive more powerful insights

and more!

Unlock new customer insights that drive adoption and growth

Request a demo