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Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

Customer Success Reporting for CSMs: Best Practices

Understand the essentials of Customer Success Reporting with best practices, key metrics and tools to drive better results for your team.
The Velaris Team
January 21, 2025
Articles

The Top 9 Customer Engagement Tools to Elevate Your Strategy

Learn about the best customer engagement tools, their features, pros, and cons, and how they help improve communication and customer satisfaction.
The Velaris Team
January 20, 2025
Articles

Using AI for Smarter Customer Satisfaction Management

Learn how AI helps Customer Success Managers tackle challenges like sentiment analysis, health scoring, and prioritizing customer data.
The Velaris Team
January 16, 2025
Articles

Customer Success Organizational Models

Learn how customer success organizational models help structure teams, improve collaboration, and deliver better outcomes for customers.
The Velaris Team
January 15, 2025
Articles

Creating Data-Driven Customer Profiles to Elevate Customer Success

Learn how to create data-rich customer profiles that drive personalized interactions, identify risks, and uncover growth opportunities.
The Velaris Team
January 14, 2025
Articles

Customer Training Best Practices: Boost Adoption, Retention, and Success

Explore key customer training best practices that will boost product adoption, engagement, and retention with effective, actionable strategies.
The Velaris Team
January 13, 2025
Articles

Top 6 Vitally Alternatives For Customer Success Teams

Looking for Vitally alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.
The Velaris Team
January 10, 2025
Articles

Best Customer Success Conferences to Attend in 2025

Discover the best Customer Success events in 2025 to stay updated on trends, connect with peers, and enhance customer success strategies.
The Velaris Team
January 9, 2025
Articles

How to master customer engagement

Top strategies to enhance customer engagement and retention.
The Velaris Team
January 8, 2025
Articles

B2B SaaS benchmarks: Key metrics every CSM needs to track

Discover key B2B SaaS benchmarks every Customer Success Manager should monitor to drive retention, growth, and satisfaction.
The Velaris Team
January 7, 2025
Articles

Mastering Client Lifecycle Management: A Strategic Guide for Customer Success Managers

Master client lifecycle management with practical steps to streamline workflows, enhance collaboration and boost customer satisfaction.
The Velaris Team
January 6, 2025
Articles

7 Types of Customer Education Every CSM Should Know

Discover the key types of customer education and how they can boost product adoption, reduce churn, and improve customer satisfaction.
The Velaris Team
January 2, 2025

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