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Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

What is a good churn rate for SaaS?

Learn what a good churn rate is for SaaS and explore key factors that influence churn, along with strategies to improve customer retention.
The Velaris Team
December 20, 2024
Articles

Building Customer Relationships: A Guide for Customer Success Managers

Explore actionable strategies to build strong customer relationships, enhance loyalty, and create lasting partnerships as a Customer Success Manager.
The Velaris Team
December 19, 2024
Articles

Top 6 ChurnZero Alternatives For Customer Success Teams

Looking for ChurnZero alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.
The Velaris Team
December 19, 2024
Articles

4 Ways to Use AI to Boost Customer Retention

Uncover how AI can boost customer retention with predictive insights, automated workflows, and personalized engagement strategies.
The Velaris Team
December 18, 2024
Articles

Top 6 Gainsight Alternatives For Customer Success Teams

Looking for Gainsight alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.
The Velaris Team
December 18, 2024
Articles

NRR vs ARR: Understanding the Difference

Understand NRR vs ARR and how each metric can help you track success.
The Velaris Team
December 17, 2024
Articles

Top 6 Totango Alternatives For Customer Success Teams

Looking for Totango alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.
The Velaris Team
December 17, 2024
Articles

B2B Customer Onboarding Best Practices: A Step-by-Step Guide for Success

Explore effective customer onboarding strategies to set clear goals, personalize journeys, and create a scalable onboarding process.
The Velaris Team
December 16, 2024
Articles

Enhancing Customer Service with AI: A Guide for CSMs

Explore how AI enhances customer service for better satisfaction.
The Velaris Team
December 16, 2024
Articles

The Complete Guide to Customer Collaboration Platforms

Learn the essentials of customer collaboration platforms, from features to choosing the right one.
The Velaris Team
December 13, 2024
Articles

What is Customer Proof Of Concept (POC)?

Discover Customer Proof of Concept (POC) essentials, including key elements, steps, challenges, and success metrics.
The Velaris Team
December 12, 2024
Articles

11 Product Tour Examples to Improve User Onboarding

Discover 11 product tour examples for better user onboarding.
The Velaris Team
December 10, 2024

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