Velaris Resource Hub

Struggling with cross-functional coordination? Discover five practical steps to align teams, reduce friction, and improve collaboration.

Learn how customer profitability analysis helps CSMs identify high-value customers, reduce costs, and maximize revenue.

Learn how a premortem helps Customer Success teams spot churn risks early. Follow a step-by-step process to reduce churn and drive retention.

Learn what the Customer Satisfaction Index (CSI) is, how to measure it and how businesses can use it to improve customer experience.

Learn what vendor consolidation is, why it matters for Customer Success, and how businesses can streamline suppliers for efficiency and growth.

Learn how the loyalty loop influences customer decisions, fosters long-term engagement, and turns satisfied buyers into brand advocates.

Read about how Insurely overcame challenges with scaling their CS team by implementing Velaris’ Customer Success Platform.

Protex AI is revolutionizing high-risk industries with their AI-powered solutions, helping companies prevent accidents and protect their workforce. But as they expanded, managing customer relationships became a challenge, with data scattered across multiple tools. This is how we helped them.

This case study describes how Velaris was able to provide StaySafe with a single-screen approach for customer data, and, as a result, helped the company to achieve improved efficiency and strategic growth.

Our latest product update lets organizations deliver consistent customer experiences across CS and Support interactions with Velaris Support.

Our latest product update lets users create custom relational databases for the customer information that just doesn't fit anywhere else.

Introducing Connect by Velaris, the new extension to our Customer Success Platform that revolutionizes the way businesses manage customer-related tasks. Read on to learn more about the possibilities of Connect by Velaris and how it can help improve collaboration, transparency, and efficiency.