Low Touch

Scale your digital CS strategy without losing your human touch

Retaining and growing your low-touch accounts has never been easier.

SCENARIOS

Automate entire customer journeys

Create automated flows for onboarding, renewal, expansion, and more.

Build personalized experiences for accounts with advanced segmentation and conditional logic.

Keep your customers happy while spending less time.

CAMPAIGNS & SURVEYS

Create targeted email campaigns and surveys

Design beautiful, reusable emails with our intuitive email template builder. 

Automate NPS, CSAT, and CES data collection with in-app, web, or email surveys.

Set email and survey delivery triggers based on custom data points and events such as health score changes, lifecycle stage, customer status, and more.

Always reach the right people at the right time.

EXPANSIONS

Put expansions on autopilot

Create automatic expansion and upsell sequences that can be triggered based on custom parameters such as feature usage, company size, customer health and more.

ANALYTICS

Optimize your strategy with AI-powered analytics

With Velaris’ advanced AI capabilities, you no longer need to talk to your customers to understand them.

Our AI analyzes support tickets, email replies, and other customer communications and extracts insights on customers for you.

Quickly identify common issues, user journey bottlenecks and popular feature requests without having to spend hours on customer calls or poring through support tickets.

One of the best things about Velaris is that we can create different workflows and automate everything to control communication at every step of our pipelines. Customization of the campaigns is the top priority in our workflow. We are using it for NPS and receiving valuable information on customers. Velaris is the best option to organize your customers and know their health!

Alejandro Miranda
Viterbit

The CSP vendor that gives you the services you deserve

Done-for-you setup

We’ll migrate your data and build out the first playbooks and automations for you.

Unlimited integrations

We’ll connect to any tool in your tech stack, even if we need to build a custom integration for you.

Free CS consulting

We’ll work with you to develop CS processes and workflows that are molded to your unique needs

Free up your time so you can focus on the accounts that matter.

Request a demo