Onboarding

Coordinate, automate, and monitor onboarding and implementation projects

All the tools you need to collaborate with customers, monitor progress, and streamline your onboarding process from start to finish.

CUSTOMER PORTAL

Work with your customers in a shared space

Our customer portal connects you to your customers, helping you to stay on the same page.

Share files and assign tasks bi-directionally and keep everything in the same place.

CONNECT WIDGET

Connect your customer portal to your product interface for seamless collaboration

Create a frictionless collaboration experience for customers by embedding our portal widget in your product interface.

Customers can manage their onboarding tasks when they access your product instead of having to sign in to a separate portal.

PROJECT MANAGEMENT

Manage your tasks and projects in a single organized workspace

Organize your tasks in a list or board view to easily keep track of everything that needs to be done.

Create individual onboarding plans for each customer using Success Plans and monitor their progress

PRODUCTIVITY TOOLS

Standardize and automate repetitive processes

Create playbooks that instantly generate checklists for your onboarding managers.

Trigger playbooks based on custom events and tailor them to each of your customer segments.

Create low-touch onboarding flows for customers with email campaigns and conditional triggers.

analytics

Monitor how each onboarding project is progressing and identify issues early

Track the health of your customers throughout their onboarding journey with custom health scores.

Understand which projects are going off track and proactively address complications.

Since using Velaris, we've been able to save 10 hours a week and uncover brand new insights that help us retain and grow our customers. We now have the time and headspace to build true relationships and be proactive.

Ross Barfield
Staysafe

The CSP vendor that gives you the services you deserve

Done-for-you setup

We’ll migrate your data and build out the first playbooks and automations for you.

Unlimited integrations

We’ll connect to any tool in your tech stack, even if we need to build a custom integration for you.

Free CS consulting

We’ll work with you to develop CS processes and workflows that are molded to your unique needs

Bring predictable growth to your business

Request a demo