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Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

Customer Enablement: Empowering Success in a Competitive Market

Discover how customer enablement can lead to improved product adoption, higher satisfaction, and increased retention rates.
The Velaris Team
August 2, 2024
Articles

9 Customer Success KPIs That are Worth Tracking

Uncover the top Customer Success KPIs and actionable insights on tracking and optimizing them for lasting Customer Success.
The Velaris Team
July 31, 2024
Articles

Why Customer Lifetime Value is Higher for Organizations that Use Customer Data Effectively

Learn how to maximize customer lifetime value with data-driven CS strategies.
The Velaris Team
July 31, 2024
Articles

Understanding Customer Renewal in B2B Customer Success

Discover how you can boost customer renewals with a few simple strategies.
The Velaris Team
July 29, 2024
Articles

B2B vs B2C in Customer Success

Understand how to tailor your Customer Success strategies for B2B and B2C markets.
The Velaris Team
July 26, 2024
Articles

Churn Prediction Models: What They are and How to Build Them

Learn why and how to build a churn prediction model, necessary tools, implementation tips, and solutions.
The Velaris Team
July 26, 2024
Articles

A Comprehensive Guide to Creating a Joint Success Plan in SaaS

Explore joint success plans in Customer Success, their benefits, and how Velaris helps you create them.
The Velaris Team
July 24, 2024
Articles

7 Customer Success Statistics Your CS Team Should Be Tracking

Dive into the essential statistics your team needs to track for enhanced retention, satisfaction, and growth.
The Velaris Team
July 24, 2024
Articles

Engagement and Retention: Understanding the Link

Discover the connection between user engagement and retention in Customer Success.
The Velaris Team
July 19, 2024
Articles

Top 10 Customer Success Software Tools

Find out how Customer Success tools can streamline your CS efforts for better results
The Velaris Team
July 17, 2024
Articles

The Ultimate Guide to Customer Success Playbooks

Understand what Customer Success playbooks are and how they streamline strategies and boost satisfaction.
The Velaris Team
July 17, 2024
Articles

Decoding SaaS Churn: Top 10 Reasons for Account Cancellation

Uncover the most common reasons for churn and learn practical strategies to resolve them.
The Velaris Team
July 15, 2024

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