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Understanding Customer Success and improving your skills related to it is a common challenge, especially when time and resources are limited. This is where staying connected to industry trends and learning from experts can make all the difference.
Customer success conferences offer more than just lectures—they’re an opportunity to meet like-minded professionals, hear actionable strategies from leaders, and explore tools that address everyday challenges.
In this blog, we’ll cover the top customer success conferences for 2025, and their unique benefits. These conferences will allow you to connect with industry experts, and explore innovative strategies to tackle challenges like retention and customer health scoring.
1. The Customer Conference 2025
- Dates: January 30, 2025
- Location: London, UK
The Customer Conference is a leading international independent event for Customer Success professionals in the tech industry. It brings together practitioners, experts, leaders, and enthusiasts to share insights and visions for the future of Customer Success innovation.
The conference features four parallel tracks: Leadership in CS, People, Process & Operational Transformation, Customer Success Hands-on, and Professional Services & Customer Support. Attendees can expect engaging panels, in-depth workshops, and opportunities to network with the UK and European CS community.
This event is tailored for Chief Customer Officers, Customer Success Leaders, and their teams, providing tools for growth and innovation in the evolving SaaS landscape.
Notable speakers include Cinthia Silva: Customer Success Leader Ex-Nasdaq, David Jackson: CEO of TheCustomer.Co and Nick Mehta: CEO of Gainsight.
Registration is £485 GBP with discounts for groups of 3+, and can be done on the Customer Conference website.
2. Customer Success Festival
The Customer Success Festival is a series of summits organized by Customer Success Collective, designed to polish your CS strategy with guidance from industry leaders. Each summit promises to deliver perspectives on latest trends, industry innovations, and skills to advance your CS career.
Since there are so many summits in different locations and dates, this is a convenient opportunity to catch at least one. You can see the full schedule here, but a summary of some of the events can be found below:
Washington
- Dates: January 30, 2025
- Location: Washington, D.C., USA
This summit focuses on retention strategies and creating value for clients. It gathers experts to share actionable approaches for strengthening customer relationships.
Austin
- Dates: February 11-12, 2025
- Location: Austin, TX, USA
The summit at Austin is a hub for learning about customer engagement, product adoption, and growth strategies. It is also ideal for professionals looking to make meaningful connections in the Austin community.
New York
- Dates: March 11-12, 2025
- Location: New York, NY, USA
This summit is perfect for CSMs focused on customer retention and value. You can expect inspiring sessions from thought leaders in one of the world’s busiest business hubs.
Amsterdam
- Dates: May 14-15, 2025
- Location: Amsterdam, Netherlands
The Amsterdam summit offers insights into optimizing the customer journey and improving product engagement. There will also be a focus on using metrics effectively to enhance loyalty.
Registration prices differ from summit to summit, so it's best to check their website for full details.
3. Pulse by Gainsight
- Dates: May 28-29, 2025
- Location: Las Vegas, NV, USA
One of the largest customer success conferences, Pulse focuses on engagement and retention strategies. Attendees gain access to sessions led by renowned industry leaders, with over 2000 of the best experts in Customer Success, Community, and Education being present. If you’re interested in being a speaker at this conference, you can register using their nomination form.
In addition to the main conference, participants can enhance their experience by attending Pulse Academy Live on May 27, 2025. This full-day educational workshop is designed for CS administrators with at least six months of experience.
The program includes interactive sessions and guest speakers covering topics such as Journey Orchestrator tips, data insights through pivots, and utilizing the Event Framework for triggering rules and APIs.
Super early bird registrations are available for $995 USD, with discounts available for groups of 5 or more.
4. Customer Contact Week (CCW) Orlando
- Dates: January 27-29, 2025
- Location: Orlando, FL, USA
CCW Orlando is one of the largest global events for customer contact professionals, featuring sessions on optimizing customer experiences through AI and automation. Over 50 expert speakers and 70 sessions are planned to be hosted at the event.
Expect insights into VOC initiatives, customer journey mapping, communication optimizations and more. It also offers excellent networking opportunities for Customer Success Managers and CX leaders looking to refine their strategies and collaborate with industry peers.
A key highlight of the event is the Executive Certificate Program, which is included with the conference pass. This program, titled "Leadership in AI for Customer Contact Executives," equips leaders with the tools and knowledge to implement scalable and efficient AI strategies aligned with their business goals.
The conference agenda is divided into three main areas: AI for agents, which addresses equipping agents with modern technology and training; AI for operations, focusing on scaling AI to improve productivity and operational efficiency; and AI for customers, with sessions on designing and implementing AI-driven customer experience strategies.
You can register for $1,799 USD on the Customer Contact Week website.
5. CX Summit 2025
- Dates: January 30, 2025
- Location: Athens, Greece
This event brings together customer experience and customer success leaders to discuss trends in digital transformation and strategies for improving customer satisfaction. It’s ideal for professionals seeking to align customer experience initiatives with broader business goals, whether seasoned veterans or newcomers to CS.
Key topics include Ethical AI and Data Privacy, Sustainability and CX, Omnichannel Experience, CX for the Next Generation, and many more.
Notable speakers that will be attending are Michael Brandt: Founder & Senior Consultant of CX-Excellence, Thirza Schaap: Cofounder, trainer and consultant of CX Unraveled and Odisseas Trikaliotis: Chief Experience Officer at Ipsos.
This conference is particularly aimed at CX professionals, digital transformation leaders, and data governance specialists aiming to enhance customer experience and align CS initiatives with broader business goals.
You can book your seat at their website for €290 EUR with discounts for groups.
6. Customer Experience Strategies Summit
- Dates: May 28-29 2025
- Location: Toronto, Ontario, Canada & Virtual
A gathering of CX and CS experts from leading global brands, this summit offers insights into enhancing customer success processes, aligning organizational strategies, and elevating customer satisfaction. The event is also streamed virtually to allow greater accessibility.
Attendees will learn how to align organizational initiatives by integrating CS operations into CX journey mapping and explore strategies to position and manage end-to-end CS programs effectively.
The event also focuses on innovation, with sessions on applying design thinking to improve digital experiences and enhance customer conversions. Additionally, it addresses critical topics like data governance, offering actionable insights into protecting customer privacy and building trust.
With interactive sessions, curated breakout discussions, and networking opportunities, attendees can collaborate with professionals from top organizations such as TikTok, TELUS, LinkedIn, HubSpot, and Google.
Prices vary depending on in-person and virtual access. The full details of registration can be found on their website.
7. Customer Contact Week Asia (CCW Asia)
- Dates: September 2-5, 2025
- Location: Singapore
CCW Asia focuses on customer contact and experience strategies specific to the Asian market. This event highlights the latest innovations in digital transformation and provides actionable insights for customer success professionals working in diverse and dynamic markets.
Interactive workshops are designed to equip attendees with practical skills in areas such as building high-performing contact center teams, delivering exceptional customer experiences, and leveraging AI-powered solutions.
Panel discussions will address the evolving challenges and opportunities in the customer contact landscape, with a particular focus on the unique needs of the Asia-Pacific market.
CCW Asia 2025 is tailored for a wide audience, including customer success managers, customer service managers, CX strategists, and technology solution providers. Key topics include enabling seamless omni-channel communication and adopting next-generation technologies for customer engagement.
A pass for the main conference is $2,799 SGD, while access to the pre & post workshops is $4,099 SGD. Registration can be done on their website.
Conclusion
Attending customer success conferences is more than just a way to network or hear inspiring talks—it's an opportunity to gain actionable insights that can directly address the challenges Customer Success Managers face, such as improving customer health scoring and retention
These events offer fresh perspectives, practical strategies, and a chance to explore the latest innovations shaping the industry. As you learn and bring new ideas back to your team, having the right tools in place becomes essential to turn those insights into tangible results.
If you're looking for a solution to implement what you’ve learned and streamline your customer success workflows, book a demo today to see how Velaris can help you drive real results.
