INTRODUCING VELARIS SUPPORT

The support tool built for cross-functional collaboration

Collect, organize, and resolve support tickets in the same space as the rest of your customer data. Flag high-risk accounts more easily and improve collaboration between post-sales teams.

B2B customer service is a team sport. But traditional support software makes it hard to work together.

Unlike B2C, B2B support requires support teams to work hand-in-hand with Customer Success, Engineering, Product and Onboarding. But because most traditional support tools are built with B2C in mind, they create problems for B2B teams:

Support teams can’t see the full picture

B2B customer relationships are maintained on the account level, but most support teams have limited access to account-level data.

Services become less personalized because reps lack a deep understanding of each account.

Sharing information is painful

Traditional support tools lock away important information that other teams can’t access without paying for more licenses.

Support reps need to spend more time getting everyone on the same page, slowing down resolution times.

Integrations are expensive and unreliable

Some organizations try to break the silos by integrating their systems (product analytics platform, CRM, billing, etc), but these become complex and time-consuming projects which could easily end up failing.

We’ve built a support tool that connects to the rest of your customer operations and unlocks seamless collaboration.

The only platform that gives support teams an easy way to work with Product, Customer Success and Onboarding.

LIVECHAT WIDGET

Collect tickets easily through an embedded chat widget

Your customers can submit support tickets and see your responses through a livechat window.

Easy copy-and-paste widget embed
Image submissions supported
Automated notifications for new tickets

SHARED INBOX

View, prioritize and resolve tickets in one inbox that is accessible to everyone

Track all submitted tickets in a dedicated inbox and respond through chat or email.

Add team members from Customer Success and Onboarding teams so that they can jump in instantly when you need their help.

Assign, prioritize and resolve tickets with a few clicks
Filter tickets by assignee, status or priority
Create comments and add mentions to collaborate with your team
See all previous interactions on an activity timeline

CUSTOMER 360

Easily access the account information you need

Our Customer 360 gives you all the historical information behind each account, so you always have the full context.

Quickly develop a shared understanding of the customer with Customer Success and Onboarding and work together to resolve issues faster.

AI ANALYTICS

Surface instant insights from your support tickets with AI

Get real-time data on trends and patterns across all your support tickets.

Our AI analyzes your ticket database for you and generates in-depth reports on frequent user issues, product usage, feature requests and more.

Easily share these insights with Product, Engineering and Customer Success teams to highlight potential issues early.

More features coming soon

AI Chatbot

Reduce the burden of high ticket volumes by letting AI handle support requests for you.

Project Management

Connect to project management tools like Jira so that you can track the progress of development tickets.

Automation

Free up time by automating your workflows.

Smoother collaboration. Faster resolution. Stronger relationships.

Transform your customer operations with the support tool built for modern B2B teams.

Request a demo