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Sentiment Analysis

Understand how your customers are feeling at a glance.

SENTIMENT INDICATORS

Quickly understand sentiment behind any customer communication with automatic indicators

Velaris AI analyzes your customer communications and labels the sentiment for you so that you can quickly identify satisfaction levels.

TRENDS ANALYSIS

See overall trends in customer sentiment to identify and address problems

Cluster and evaluate your sentiment analysis results by topic, customer segment, channel or feature so that you can quickly get to the root of the problem.

The Customer Success Platform recommended by high-growth CS teams

“Velaris is allowing our customer success team to handle many more accounts and stay on top of our complex projects.”

Charlie Edwards

“A must-needed tool for your success team!”

Jose Carlos Vazquez

“Scalables solution, excellent team, integrates with anything.”

Darren O’Hara Duggan

Discover more features that our customers love

Data and Analytics

Visibility
Find any type of customer data in seconds.
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Health
Measure and understand the health of your customer portfolio.
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Reporting
Visualise your data on clean, beautiful dashboards.
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Sentiment Analysis
Find any type of customer data in seconds.
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Custom Objects
A place to store customer data that doesn’t fit anywhere else.
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Productivity and Automation

Automation Builder
Create flexible automations on an intuitive drag-and-drop interface.
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Task Management
Create, schedule and manage all your tasks in one space.
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Playbooks
Standardize and speed up your processes.
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Success Plans
Manage account plans and prove ROI.
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Action Items
Get automatically generated action items from customer communications.
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Ready to discover your new Customer Success superpower?

Velaris will obliterate your team’s troubles and produce better experiences for your customers…and set up only takes minutes. What’s not to love? It’s, well, super!

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SENTIMENT INDICATORS

Quickly understand sentiment behind any customer communication with automatic indicators

TRENDS ANALYSIS

See overall trends in customer sentiment to identify and address problems

Cluster and evaluate your sentiment analysis results by topic, customer segment, channel or feature so that you can quickly get to the root of the problem.

The Customer Success Platform recommended by high-growth CS teams

“A comprehensive, effective, and flexible platform that gives us the tools to work closely and efficiently with our customers. The platform has increased team productivity due to its automation abilities and task management.”

Lauren Castleton-White

“You guys have the best service I've ever had in any system or tool, normally when I ask for something to the other vendors, they take weeks to get back and say they will look into it, you guys get back in hours and actually get it done!”

Stefan Kalum Mikkelsen

“I’d been searching for ages for a comprehensive and customizable client success and operations platform when I came across Velaris, and it has been a lifesaver!”

Taran Hercules