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We look forward to showing you Velaris, but first we'd like to know a little bit about you.
INTRODUCING: TRENDING TOPICS BY VELARIS
Our AI Analytics tool will analyze your tickets and other messages to identify recurring issues and themes so you can gather new insights, report easily and address them proactively.
Our AI sorts your customers’ support tickets and messages into categories that can be broken down into granular topics.
Quickly understand common recurring topics within each category and see how many related communications it has.
Monitor the support ticket volume of each issue and see changes over time.
Filter customer communications across customer segments, lifecycle stages, health levels, or other customer data points. This will help you find patterns across different types of customers and easily identify root causes.
Velaris generates all the reports you need to visualize qualitative feedback data and communicate their insights to leadership.
Step into every meeting with the reassurance of real data at your fingertips.
