INTRODUCING: VELARIS SUPPORT BOT

Let AI handle your frontline support requests

Deploy your own AI support agent trained to answer your customers’ questions so you don’t have to.

A first responder that can instantly help your customers

Customers can submit their questions through a chat widget or an embedded help bar.

The Support Bot generates answers to their queries by referring to your documentation.

It syncs daily with your existing knowledge base, ensuring that information is always up-to-date.

The Support Bot directs customers to human agents when a problem can’t be resolved

We get it - there will always be some issues that need human intervention.

If your customers aren’t happy with Support Bot’s answers, they will always have the choice to reach out to a human support rep.

Don’t want to implement a chat window? Use the Smart Help Bar instead

Not every platform can accommodate a live chat widget. If that’s you, you can embed our Smart Help Bar instead.

It’s like a knowledgebase search bar, but better.

Instead of displaying a list of help articles for customers to comb through, the Support Bot will generate one specific answer based on your existing documentation.

Answers will only be one click away for your customers.

Your Bot, your brand

Support Bot can take on ANY name or face that you like.

Pick a custom name and icon for your Support Bot that aligns with your brand.

"As our business has grown, so has the number of business tools we use for managing customers, providing business intelligence, managing tasks, reporting, collaborating...you name it. Velaris has been extremely helpful in unifying all this data and providing a single source of truth for understanding our customers. Since using Velaris, we've uncovered so much about our customers and business and it has been key in helping us drive our net revenue retention."

Marcos de la Cueva - Co-founder & CEO @ Billin

Speed up response times, free up resources, and improve your customers’ self-service experience

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