Surveys

Create, distribute and automate customer surveys.

SURVEY builder

Build customized email and in-app surveys for NPS, CSAT and CES* monitoring

Create quick and easy surveys according to your needs:

Add custom colors and branding.
Set a recurring distribution schedule or send as a one-time survey.
Choose your recipients through Velaris contacts and segments, upload a CSV, or enter them manually.
Distribute via email, or deploy in-app to reach your customers wherever they are.

*coming soon.

SURVEY AUTOMATIONS

Leverage the power of automation to deliver personalized experiences

Trigger surveys based on behaviors and events such as feature usage, activity levels or lifecycle changes.

Target specific customer segments through advanced filters.

Schedule automatic follow-up emails based on ratings and responses.

SURVEY INSIGHTS

Easily surface insights from collected survey data

Aggregate and analyze responses in one place.

Slice and dice the data by customer segment, lifecycle stage, and see how responses change over time.

Identify trends and patterns at a glance.

The Customer Success Platform recommended by high-growth CS teams

“Flexible platform and perfect for day-to-day operations in CS.”

Emma Rosendahl

“A must-needed tool for your success team!”

Jose Carlos Vasquez

“Scalable solution, excellent team, integrates with anything.”

Darren O’Hara Duggan

Discover more features that our customers love

Data and Analytics

Find any type of customer data in seconds.

Measure and understand the health of your customer portfolio.

Visualise your data on clean, beautiful dashboards.

Sentiment Analysis

Find any type of customer data in seconds.

A place to store customer data that doesn’t fit anywhere else.

Productivity and Automation

Automation Builder

Create flexible automations on an intuitive drag-and-drop interface.

Task Management

Create, schedule and manage all your tasks in one space.

Standardize and speed up your processes.

Manage account plans and prove ROI.

Get automatically generated action items from customer communications.

Customer Collaboration

Streamline your email communications.

Customer Portal

Collaborate externally with your customers.

Create, distribute and automate customer surveys.

Writing Assistant

Leverage the power of AI to become a proactive CS org.

Ready to discover your new Customer Success superpower?

Velaris will obliterate your team’s troubles and produce better experiences for your customers…and set up only takes minutes. What’s not to love? It’s, well, super!