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There’s always something new to learn about Customer Success. Whether it’s a fresh approach to onboarding or new tools for reducing churn, the field is constantly evolving. While there are plenty of ways to stay updated – blogs, webinars, and courses – sometimes you need something that fits into your busy schedule.
That’s where podcasts come in. Podcasts offer an easy way to keep learning while you're commuting, grabbing lunch, or catching up on emails. Whether you're looking for actionable insights, expert advice, or real-world case studies, podcasts are an excellent resource to level up your Customer Success game without missing a beat.
In this blog, we’ll explore some of the best Customer Success podcasts that can become part of your daily routine and help you keep learning.
The Success League podcast
Host: Kristen Hayer
Apple Podcast Rating: 5/5 stars (based on 3 reviews)
Kristen Hayer brings a wealth of experience to the table, having worked in various leadership roles within the Customer Success space. With years of hands-on experience helping companies build and scale their Customer Success programs, she has a practical understanding of what works and what doesn’t.
Her approach is straightforward, with a focus on actionable strategies and real-world challenges. In each episode, she invites other CSMs and industry leaders to share their personal stories, offering listeners a wide range of perspectives.
This podcast is great for CSMs who are looking to deepen their understanding of core topics like building a customer-centric culture and measuring success. It’s especially relevant for mid-level CSMs who want to refine their approach to Customer Success and hear from peers who’ve faced similar challenges. The discussions are insightful without being overly complex, making it easy to apply the advice in your day-to-day work.
The Women in CS podcast
Host: Hosted by influential women in Customer Success
Apple Podcast Rating: 5/5 stars (based on 18 reviews)
The hosts of this podcast are seasoned professionals with diverse backgrounds in Customer Success, each bringing a unique perspective to the table. Many of them have held leadership positions, guiding teams through complex customer journeys and helping companies improve retention and satisfaction.
They are known for their hands-on experience and their ability to break down the often-overlooked challenges that women face in the industry. The podcast dives deep into personal stories, exploring the hurdles and successes that come with being a woman in CS.
If you're a woman in Customer Success – or someone interested in supporting diversity in the field – this podcast offers real, relatable advice on how to navigate a career in CS. The discussions cover everything from leadership and inclusion to practical tips on career advancement.
It’s a great resource for anyone looking for inspiration and actionable advice on tackling industry-specific challenges while building a meaningful career in Customer Success.
CSM Practice podcast
Host: Irit Eizips
Apple Podcast Rating: 5/5 stars (based on 4 reviews)
Irit Eizips has built a solid reputation in the Customer Success world, with a career that spans consulting, strategic planning, and implementation of Customer Success programs. She’s known for her analytical approach and ability to break down complex problems, which makes her podcast stand out.
Her focus is on topics that can challenge even seasoned CSMs, such as scaling operations efficiently, managing difficult customer interactions, and integrating automation into workflows. Eizips brings real-world experience to the table, offering practical insights that are highly relevant for today’s CSMs.
If you’re looking to enhance your strategic thinking, this podcast is a must-listen. It dives deep into advanced topics and offers a balance of strategic advice and tactical steps, making it easier to implement the insights you gain into your own work.
Whether you're interested in scaling operations or refining your approach to managing customer relationships, this podcast gives you the tools to think bigger and act smarter.
Helping Sells Radio
Host: Bill Cushard
Apple Podcast Rating: 5/5 stars (based on 26 reviews)
Bill Cushard has a background that blends Customer Success with customer education. He’s worked in various roles, helping companies understand that educating customers is just as important as selling to them.
With years of experience in SaaS and Customer Success leadership, Bill takes a pragmatic approach to making sure customers not only buy the product but also know how to use it effectively.
His focus on education as a tool for customer retention sets this podcast apart from others that may focus solely on growth metrics or sales strategies.
If you're working within a product-led growth model, this podcast offers valuable insights on how to balance the line between sales and customer education. Bill provides actionable advice on ensuring that customers not only use your product but use it well.
The episodes are especially useful for CSMs looking to enhance customer retention by focusing on long-term value rather than just initial onboarding.
CS Café podcast
Host: Hakan Ozturk
Apple Podcast Rating: 4.8/5 stars (based on 4 reviews)
Hakan Ozturk brings a well-rounded perspective to Customer Success, drawing on years of experience working in SaaS environments. With a background in both sales and Customer Success, Ozturk understands the full customer journey, from initial onboarding to long-term retention.
His podcast, CS Café, offers a casual, conversational format where he dives into key topics such as scaling Customer Success teams, effective onboarding strategies, and the importance of proactive customer support.
If you're looking for practical advice in a relaxed setting, CS Café is a great choice. Ozturk’s mix of personal experiences and industry insights make the podcast relatable and informative. It’s particularly helpful for CSMs who want to explore strategies for scaling their success programs or improving their customer touchpoints.
The conversations are straightforward and focus on providing real-world solutions that you can apply to your daily work.
Conclusion
Podcasts are an easy way to keep learning while staying productive throughout your day. Whether you're interested in mastering technical strategies, improving your leadership skills, or honing the emotional intelligence needed to maintain strong customer relationships, there’s a podcast out there that fits your goals.
The key is to find ones that resonate with where you are in your Customer Success journey and can offer insights you can apply right away.
If you're looking for even more resources to grow as a CSM, be sure to check out our blog. We regularly share practical tips, industry insights, and tools to help you stay ahead in the world of Customer Success.
