First contact resolution rate calculator

Calculate your FCRR

Calculating FCRR (First Contact Response Rate or First Contact Resolution Rate) is straightforward but critical for knowing how to improve your bottom line.

FCRR is calculated using the following formula:

Enter the details for your business into our FCRR calculator using your last full month, quarter or year as the reference.

💡 Although it depends on the niche, FCR rates of about 75% are generally considered acceptable, and rates of around 90% are deemed high.

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