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Glossary

Definitions, examples, and formulas for foundational concepts in SaaS and Customer Success

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Featured

Articles

Mastering Tech Touch in Customer Success for Increased Efficiency

Are you striving to enhance your customer success operations? Implementing tech touch, a blend of technology and personalized engagement, can revolutionize your approach. This guide dives into tech touch's essentials, revealing its ability to streamline customer interaction, enhance support, and boost business efficiency. Explore how tech touch can transform your customer success model, offering a strategic mix of automation and personal touch
The Velaris Team
December 4, 2023
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Glossary

What is a Product Engagement Score (PES)?

Explore why the Product Engagement Score is essential for measuring user engagement and guiding product improvements based on key metrics.
The Velaris Team
October 16, 2024
Glossary

What is Beta Testing?

Understand beta testing and how Customer Success teams can guide users, streamline feedback, and address common challenges effectively.
The Velaris Team
October 14, 2024
Glossary

What is MAU?

Learn how to leverage the MAU metric to enhance user retention and align it with your Customer Success strategies.
The Velaris Team
October 7, 2024
Glossary

What is Gross Retention Rate?

Explore key strategies to boost and maintain a strong Gross Retention Rate.
The Velaris Team
October 4, 2024
Glossary

What is Cross-Selling?

Learn what cross-selling is, how it can help your SaaS business, and the best practices for doing it.
The Velaris Team
October 2, 2024
Glossary

What is a Customer Escalation?

Master customer escalation with strategies to manage, identify triggers, and prevent issues before they escalate.
The Velaris Team
October 2, 2024
Glossary

What is a Director of Customer Success?

Explore the key responsibilities, expectations, and effective strategies for succeeding as a Director of Customer Success.
The Velaris Team
September 30, 2024
Glossary

What is Voluntary Churn?

Discover the basics of voluntary churn and learn why customers are choosing to leave your product.
The Velaris Team
September 30, 2024
Glossary

Understanding and Reducing Customer Retention Cost

Learn the importance of measuring Customer Retention Cost (CRC) for efficiency and competitive advantage, and discover strategies to reduce it.
The Velaris Team
September 25, 2024
Case studies

Customer Success Software: A B2B Essential

Learn how specialized software can enhance your Customer Success efforts.
The Velaris Team
September 27, 2024
Glossary

Adoption Rate Insights: Elevating Your Customer Success Strategy

Discover the basics of adoption rates, from its influencing factors to common pitfalls.
The Velaris Team
September 23, 2024
Glossary

What are Customer Success Qualified Leads (CSQL)?

Learn about CSQLs, their identification criteria, qualification process, management best practices, and challenges.
The Velaris Team
July 29, 2024
Product Updates

Learn about our latest releases

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Featured

Articles

Mastering Tech Touch in Customer Success for Increased Efficiency

Are you striving to enhance your customer success operations? Implementing tech touch, a blend of technology and personalized engagement, can revolutionize your approach. This guide dives into tech touch's essentials, revealing its ability to streamline customer interaction, enhance support, and boost business efficiency. Explore how tech touch can transform your customer success model, offering a strategic mix of automation and personal touch
The Velaris Team
December 4, 2023
Read more
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Latest

Product Updates

Unlock effortless collaboration when servicing customers with Velaris Support

Our latest product update lets organizations deliver consistent customer experiences across CS and Support interactions with Velaris Support.
The Velaris Team
September 20, 2024
Product Updates

Connect by Velaris: A New Era of Customer Collaboration

Introducing Connect by Velaris, the new extension to our Customer Success Platform that revolutionizes the way businesses manage customer-related tasks. Read on to learn more about the possibilities of Connect by Velaris and how it can help improve collaboration, transparency, and efficiency.
The Velaris Team
July 16, 2024
Product Updates

Bring any unique customer data point into your CSP with Custom Objects

Our latest product update lets users create custom relational databases for the customer information that just doesn't fit anywhere else.
The Velaris Team
September 13, 2024

Ready to discover your new Customer Success superpower?

Velaris will obliterate your team’s troubles and produce better experiences for your customers…and set up only takes minutes. What’s not to love? It’s, well, super!

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