Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

Articles

Top 6 Freshdesk Alternatives For Customer Success Teams

Looking for Freshdesk alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 30, 2025

Articles

Top 6 Userpilot Alternatives For Customer Success Teams

Looking for Userpilot alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 30, 2025

Articles

Top 6 Catalyst Alternatives For Customer Success Teams

Looking for Catalyst alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 30, 2025

Articles

Top 6 Akita Alternatives For Customer Success Teams

Looking for Akita alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 30, 2025

Articles

Top 6 Churn360 Alternatives For Customer Success Teams

Looking for Churn360 alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 30, 2025

Articles

The Role of the Digital CSM: Goals and Responsibilities in Modern Customer Success

Learn how a Digital CSM leverages automation and insights to manage growing customer bases while maintaining consistent, proactive engagement.

The Velaris Team

January 30, 2025

Articles

How to Achieve Customer Visibility as a Customer Success Manager

Learn how customer visibility helps unify data, monitor health metrics, and build stronger customer relationships through proactive strategies.

The Velaris Team

January 30, 2025

Articles

When the Customer Isn’t Always Right: A Guide for Customer Success Managers

Explore how to set boundaries, protect team morale, and build trust during difficult customer conversations.

The Velaris Team

January 27, 2025

Articles

Top 6 ClientSuccess Alternatives For Customer Success Teams

Looking for ClientSuccess alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 24, 2025

Articles

Top 6 Custify Alternatives For Customer Success Teams

Looking for Custify alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 24, 2025

Articles

Top 6 Startdeliver Alternatives For Customer Success Teams

Looking for Startdeliver alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 24, 2025

Articles

Customer Success Reporting for CSMs: Best Practices

Understand the essentials of Customer Success Reporting with best practices, key metrics and tools to drive better results for your team.

The Velaris Team

January 21, 2025

Ready to discover your new Customer Success superpower?

Velaris will obliterate your team’s troubles and produce better experiences for your customers…and set up only takes minutes. What’s not to love? It’s, well, super!

Request a demo