Velaris vs Gainsight

Power up your CS operations without being weighed down by admin and maintenance

Lean CS teams that need to move fast may struggle to keep up with the heavy admin work that Gainsight’s large and complex system requires.

 Velaris offers a powerful but flexible Customer Success Platform that helps you scale your CS operations at twice the speed and with half the effort.

Get all your data set up for you - exactly the way you need it

Gainsight

Setting up your customer data in Gainsight requires a dedicated CS Ops manager who oversees the regular maintenance of the platform.

Some CS teams might also find that Gainsight is inflexible when it comes to representing customer hierarchies beyond just accounts and contacts

Velaris

Getting your data organized is easy with Velaris. Our platform supports multi-layered customer hierarchies that give you visibility over contacts, accounts, organisations and more. Plus, we do the migration for you so there’s minimal work on your end.

Get set up in 4 weeks, not 4+ months

Gainsight

Gainsight implementation is lengthy, complex, and resource-heavy. It can take months to take the platform live and start seeing real value.

Velaris

At Velaris, we set you up in just 4 weeks so you can start seeing value fast.

Automate 90% of your current workflow easily

Gainsight

Gainsight’s automations can be limiting and complicated to set up for some Customer Success teams.

Velaris

Our powerful yet easy-to-use drag-and-drop builder helps you create and visualize any automation sequence in seconds - no matter how complex.

Automate any process including data entry, onboarding flows, alerts, renewal campaigns, and more.

Prove tangible ROI for your customers with KPI-focused account plans

Gainsight

While you can create account plans to drive customer outcomes through Gainsight Success Plans, customer KPIs are not tracked automatically. This makes it difficult to quantify your impact and prove ROI.

Velaris

Our Success Plans track your chosen KPIs in real time. You’ll be able to monitor all your account plans and easily prove positive customer outcomes with hard numbers.

The platform that delights CS teams with its ease of use and enterprise-level performance

"A comprehensive, effective, and flexible platform that gives us the tools to work closely and efficiently with our customers. The platform has increased team productivity due to its automation abilities and task management."

Lauren Castleton-White

Head of UK

"Since using Velaris, we've been able to save 10 hours a week and uncover brand new insights that help us retain and grow our customers. We now have the time and headspace to build true relationships and be proactive."

Ross Barfield

Director of Customer Success

"Velaris has had a huge impact on our workflow at Hostaway. The automations built through using Scenarios allows us to set our customers up to succeed before we have a chance to meet them! The reporting dashboard has given us a multitude of different ways to monitor and measure our KPIs and keep our fingers on the pulse."

Phil Hodges

Director of Onboarding

What else can your team do with Velaris that they can’t do with Planhat?

What else can your team do with Velaris that they can’t do with Gainsight?

Gainsight

Velaris

Manage projects like onboardings and implementations through a shared workspace

Customer portal with in-app widget

Understand how your customers are feeling at a glance

AI-powered sentiment analysis

Quickly understand next steps from customer communications

AI-powered automatic action item identification

Collect and manage support requests

Ticketing tool

Everything you need to scale your CS operations

Get all the core features you need in one subscription:

Data and analytics

• Contacts, accounts, organizations + custom objects
• 360-degree customer profiles
• Customizable health scores
• Filters and segmentation
• Dashboards for reporting
• Expansion management center
• Sentiment analysis (AI)

Productivity tools

• Drag-and-drop automation builder
• Tasks with rich-text notes and comments
• Playbooks
• Action items (AI)
• Success Plans

Collaboration tools

• HTML email template builder
• Email campaigns and analytics
• Surveys
• AI writing assistant

One annual subscription for all the above features

Scaleable pricing with base platform fee + user-based licenses

Customer Portal and Ticketing Tool can be purchased separately as add-ons

The CSP provider that does all the heavy lifting for you

Easy implementation

You won’t need to bring in a developer or spend months setting things up. We will migrate your data and set up your integrations for you. In 4 weeks.

Unlimited integrations

Anything that doesn’t integrate natively, we will custom-code for you.

Free consultancy services

Get tailored advice on how to structure your operations and make the most of our platform from CS experts. At no extra cost to you.

“It's the blend of their top-notch service and deep expertise that really sets them apart.”

And other nice things our customers say about our service:

“The onboarding experience was first class. We got up and running within a couple of weeks.”

Oscar Agren

“You guys have the best service I've ever had in any system or tool, normally when I ask for something to the other vendors, they take weeks to get back and say they will look into it, you guys get back in hours and actually get it done!”

Stefan Kalum Mikkelsen

“Quick answers, quick solutions, and they make you feel like you're the VIP at the party. Our go-to CSM is a treasure trove of knowledge, overflowing with insights and insider knowledge.”

Stephanie Hanakova

“It's the blend of their top-notch service and deep expertise that really sets them apart.”

And other nice things our customers say about our service:

“You guys have the best service I've ever had in any system or tool, normally when I ask for something to the other vendors, they take weeks to get back and say they will look into it, you guys get back in hours and actually get it done!”

Stefan Kalum Mikkelsen

“The onboarding experience was first class. We got up and running within a couple of weeks.”

Oscar Agren

“Quick answers, quick solutions, and they make you feel like you're the VIP at the party. Our go-to CSM is a treasure trove of knowledge, overflowing with insights and insider knowledge.”

Stephanie Hanakova