Velaris vs Gainsight: Full Feature Comparison
Here’s a closer look at the differences between Gainsight and Velaris:
1. Customer Data and Health Monitoring
Gainsight
Velaris
Having [Velaris as] one source of truth is game-changing. The fact that it integrates easily into most of the tools we use such as HubSpot, Intercom makes updating customer information easy and information sharing across the business didn't need the process to be reworked. It all just works. It saves us time, effort and makes us way more efficient and productive.
2. Productivity capabilities
Gainsight
Velaris
A comprehensive, effective, and flexible platform that gives us the tools to work closely and efficiently with our customers. The platform has increased team productivity due to its automation abilities and task management.
3. Customer collaboration / engagement tools
Gainsight
Velaris
One of the best things in Velaris is that we can create different workflows and automate everything to control the communication in every step of our pipelines.
4. Support and services
Gainsight
Velaris
Velaris is an amazing product but their people/team is their best asset. The implementation was really easy and smooth. They have integrated with our Hubspot, intercom and our product easily. During and after implementation, they went above and beyond to help us not just with Velaris but improving our internal CS processes and helping us to be a better CS team
5. Pricing
Gainsight
Velaris
1. Gainsight Essentials: 10 users and 100 customers per user
2. Gainsight Enterprise: 20 users and 200 customers per user
