Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Demystifying the Role of a CSM - Here's What You Need to Know

Customer Success Managers (CSMs) are the unsung heroes of business, dedicated to ensuring both customer satisfaction and company growth. If you're intrigued by this dynamic role, this guide will help you discover the essential skills, a typical day in the life of a CSM, and why businesses need them for long-term success. Join the ranks of CSMs and become a driving force for customer success and business growth.

The Velaris Team

December 22, 2023

Building A Customer Success Dashboard: Everything You Need To Know

Are you looking to elevate your customer success strategy? Developing a customer success dashboard, a blend of data analytics and user-centric design, can significantly refine your approach. Here's a guide on how to streamline the integration of data visualization, CRM, and analytics into a single, cohesive platform using customer success dashboards, enhancing your team's efficiency and decision-making abilities.

The Velaris Team

December 15, 2023

Mastering Tech Touch in Customer Success for Increased Efficiency

Are you striving to enhance your customer success operations? Implementing tech touch, a blend of technology and personalized engagement, can revolutionize your approach. This guide dives into tech touch's essentials, revealing its ability to streamline customer interaction, enhance support, and boost business efficiency. Explore how tech touch can transform your customer success model, offering a strategic mix of automation and personal touch

The Velaris Team

December 4, 2023

How To Use A Value Statement To Drive Value Realization

It's tough out there today for Customer Success teams. Every software item on the P&L is under scrutiny and needs to be heavily justified. Not just once but many times, sometimes with little notice. Here's how you can use value statements so you'll never be at a loss when it comes to justifying your product's worth.

The Velaris Team

December 1, 2023

The Ultimate Guide to Customer Onboarding in SaaS

In the fast-paced world of SaaS, the key to success lies in customer onboarding – a process that can make or break your business. It's not just about introducing your product; it's about building trust, fostering relationships, and ensuring customers unlock the true value of your SaaS offering. This ultimate guide dives deep into the art of effective customer onboarding, revealing strategies that can supercharge your business growth.

The Velaris Team

November 22, 2023

The Ultimate Guide to SaaS Customer Churn and Strategies to Reduce It

Discover the secrets to preventing SaaS customer churn with our comprehensive guide.

The Velaris Team

November 6, 2023

Embracing Global Potential: Velaris Recognized in Forbes India's Select 200 Companies

It is our absolute pleasure to announce that we have been listed among Forbes India's Select 200 Companies with Global Business Potential! With this recognition we renew our dedication to excellence and innovation in Customer Success on a global scale.

The Velaris Team

November 2, 2023

How to Calculate Net Revenue Retention in SaaS

Net Revenue Retention (NRR) is crucial for SaaS companies, measuring their ability to retain and expand revenue from existing customers. This article explains how to calculate it.

The Velaris Team

September 14, 2023

Case Study: Velaris streamlines StaySafe's customer data, boosting efficiency and enabling strategic growth

This case study describes how Velaris was able to provide StaySafe with a single-screen approach for customer data, and, as a result, helped the company to achieve improved efficiency and strategic growth.

The Velaris Team

September 13, 2023

The Balancing Act: Customer Feedback and Visionary Product Development

This article explores the delicate balance product managers must strike between customer feedback and product vision for long-term success and innovation. Read on to discover how best to strategically navigate the interplay to achieve both customer satisfaction and product excellence.

Yasintha Jayaratne

September 4, 2023

Hostaway partners with Velaris to pioneer Customer Success in Hospitality Tech

Hostaway x Velaris. Hostaway, a pioneering force in hospitality tech, has joined forces with Velaris to redefine the landscape of vacation rental property management. Read on to find out how Hostaway empowers its customers by leveraging Velaris’ visionary technology.

The Velaris Team

August 29, 2023

Ultimate Guide to SaaS Revenue Retention for Customer Success Teams

Your comprehensive resource for mastering revenue retention in the competitive world of SaaS: The Ultimate Guide for Customer Success Teams Discover how a mere 5% boost in customer retention can lead to a profit surge of up to 95%. Delve into the role of Customer Success teams, vital metrics, common challenges, and 5 strategies for boosting retention. Leverage AI and the ideal tech stack to pave the way for sustained growth.

The Velaris Team

August 29, 2023

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