Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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GRR vs NRR: What’s the Difference?

GRR and NRR unveil the depth of customer loyalty and spending, key indicators of market success and product appeal. While GRR measures stable revenue preservation, NRR captures the full scope of customer value growth—both essential in charting a business’s financial journey. Dive into the details to align your strategies with these revealing metrics.

The Velaris Team

How to Create An Effective Customer Health Dashboard

The strategic implementation of Customer Health Dashboards has become crucial. These tools not only streamline complex data into actionable insights but also enhance customer relationships through real-time metrics such as satisfaction scores, usage patterns, and renewal rates. By offering a comprehensive view of customer health, these dashboards enable businesses to identify trends, anticipate needs, and tailor strategies effectively.

The Velaris Team

The Ultimate Guide to Customer Success Principles

This guide will explore essential principles from understanding customer needs to implementing effective retention strategies, providing actionable steps to help businesses confidently navigate the customer success journey. Principles like consistency, measurement, innovation, building trust, and adaptability are foundational, shaping decisions and interactions to foster strong, positive customer relationships and drive business growth. By antic

The Velaris Team

Complete Guide to OKRs for Customer Success

Customer Success Objectives and Key Results (OKRs) serve as navigational tools for CS teams, aligning efforts with organizational goals. This blog provides insights, examples, and guidance on crafting effective CS OKRs. With clear OKRs, CS teams can drive accountability, focus efforts, and achieve meaningful results. Incorporating technology like Velaris streamlines tracking and optimization, empowering teams to drive success in satisfaction and retention.

The Velaris Team

Low Touch vs High Touch Customer Success: What's the Difference?

Understanding the distinction between low-touch and high-touch models is crucial when refining your Customer Success strategy. Dive into this blog post to explore these models, discovering insights on how they can reshape your business's approach to customer relationships. From personalization to efficiency, uncover the power of automation and adaptability in crafting successful customer journeys.

The Velaris Team

Customer Success Reporting: The Full Guide

Unlocking the secrets hidden within customer data isn't just a strategy—it's a game-changer. From dedicated Customer Success Managers to essential stakeholders, this guide serves as your practical roadmap. Delve into the realm of insightful reporting, where the compilation and presentation of reports become pivotal in driving informed action.

The Velaris Team

The Ultimate Guide to Customer Engagement Models

In today's competitive market, a well-defined customer success engagement model is essential for business growth. It serves as a roadmap, outlining interactions between a company and its clients throughout their journey. This guide explores various engagement models—from high-touch to hybrid—and their benefits. Dive deeper into practical implementation strategies via this ultimate guide.

The Velaris Team

Value Realisation in SaaS: An Ultimate Guide

Unlock the potential of your SaaS product by mastering value realization. In a world where software subscriptions reign, ensuring customers understand and extract full value from your product is key. Delve into strategies that align your solution with customer goals, enhance its implementation for peak performance, and leverage customer success for optimal outcomes.

The Velaris Team

February 28, 2024

The Complete Guide to Health Scores for Customer Success

Elevate your customer success strategy by mastering the art of health scores, the key to unlocking a deeper understanding of customer satisfaction and loyalty. Discover how these scores serve as a beacon, guiding you through the complexities of customer relationships.

The Velaris Team

February 28, 2024

Top KPIs for Customer Success Managers

Explore our guide on Customer Success Manager KPIs—your roadmap to fostering growth, enhancing customer success, and making data-driven decisions.

The Velaris Team

February 8, 2024

Key Customer Onboarding Strategies To Improve Retention and Advocacy

Discover top-notch strategies for successful B2B SaaS customer onboarding! From personalized welcomes to community-building, navigate challenges and harness tech innovations for a seamless experience. Learn more about tailoring to diverse needs, managing complex integrations, and leveraging automation to foster long-term loyalty and satisfaction. Dive into the future of onboarding with AI-driven personalization and virtual experiences.

The Velaris Team

February 7, 2024

Customer Success Operations: Everything You Need To Know To Run Successful CS Ops

Find out how Customer Success Operations drive seamless processes, aligns systems, and fuels growth for thriving teams and business success.

The Velaris Team

January 26, 2024

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