Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

How to Achieve Customer Visibility as a Customer Success Manager

Learn how customer visibility helps unify data, monitor health metrics, and build stronger customer relationships through proactive strategies.

The Velaris Team

January 30, 2025

Articles

When the Customer Isn’t Always Right: A Guide for Customer Success Managers

Explore how to set boundaries, protect team morale, and build trust during difficult customer conversations.

The Velaris Team

January 27, 2025

Articles

Top 6 ClientSuccess Alternatives For Customer Success Teams

Looking for ClientSuccess alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 24, 2025

Articles

Top 6 Custify Alternatives For Customer Success Teams

Looking for Custify alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 24, 2025

Articles

Top 6 Startdeliver Alternatives For Customer Success Teams

Looking for Startdeliver alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 24, 2025

Articles

Customer Success Reporting for CSMs: Best Practices

Understand the essentials of Customer Success Reporting with best practices, key metrics and tools to drive better results for your team.

The Velaris Team

January 21, 2025

Articles

The Top 9 Customer Engagement Tools to Elevate Your Strategy

Learn about the best customer engagement tools, their features, pros, and cons, and how they help improve communication and customer satisfaction.

The Velaris Team

January 20, 2025

Articles

Using AI for Smarter Customer Satisfaction Management

Learn how AI helps Customer Success Managers tackle challenges like sentiment analysis, health scoring, and prioritizing customer data.

The Velaris Team

January 16, 2025

Articles

Customer Success Organizational Models

Learn how customer success organizational models help structure teams, improve collaboration, and deliver better outcomes for customers.

The Velaris Team

January 15, 2025

Articles

Creating Data-Driven Customer Profiles to Elevate Customer Success

Learn how to create data-rich customer profiles that drive personalized interactions, identify risks, and uncover growth opportunities.

The Velaris Team

January 14, 2025

Articles

Customer Training Best Practices: Boost Adoption, Retention, and Success

Explore key customer training best practices that will boost product adoption, engagement, and retention with effective, actionable strategies.

The Velaris Team

January 13, 2025

Articles

Top 6 Vitally Alternatives For Customer Success Teams

Looking for Vitally alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

January 10, 2025

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