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Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

5 Books to Elevate Your Customer Success Strategy

Looking for a book about Customer Success? Check out our top 5 picks for CSMs.
The Velaris Team
September 11, 2024
Articles

From Entry-Level to Executive: Navigating the Customer Success Manager Career Path

Want to become a Customer Success Manager? Learn everything you need to know about the path to becoming a CSM.
The Velaris Team
September 11, 2024
Articles

Creating Effective Onboarding Email Templates

Learn to create and optimize onboarding email templates as a CSM.
The Velaris Team
September 9, 2024
Articles

Best Ways to Collect Customer Feedback

Discover effective methods to collect customer feedback, organize it for action, and improve your services through thoughtful engagement.
The Velaris Team
September 9, 2024
Articles

4 Steps to Implement High Touch Onboarding for Complex Clients

Take a more attentive approach to your complex customers by learning about high-touch onboarding and its role in Customer Success.
The Velaris Team
September 9, 2024
Articles

Everything You Need to Know About Support Tickets

Efficiently manage your support ticket process with our tips on prioritization, automation, and communication for better customer satisfaction.
The Velaris Team
September 6, 2024
Articles

A Guide for Customer Success Teams on Time Management

Help your Customer Success team manage their time better with our best practices.
The Velaris Team
September 6, 2024
Articles

Customer Loyalty Programs Ideas that can Help Your CS Team Increase Retention

Discover the best customer loyalty programs for CS teams to boost retention and satisfaction with tailored strategies for SaaS businesses.
The Velaris Team
September 4, 2024
Articles

A Basic Success Plan Template Every CS Team Can Use

Use our customer success plan template to give your team a clear way to achieve your customers’ goals.
The Velaris Team
September 4, 2024
Articles

Customer Success Statistics: Data-Driven Insights Every Customer Success Manager Needs to Know

Explore essential Customer Success statistics that prove the impact of proactive engagement, retention strategies, and customer-centric growth on business success.
The Velaris Team
September 2, 2024
Articles

Everything You Need to Know About Offboarding Clients

Ensure a professional offboarding experience with our detailed checklist. Learn key components and best practices, and more.
The Velaris Team
September 2, 2024
Articles

Customer Success Certifications to Grow Your Career

Looking to grow your career in Customer Success? Learn about essential certifications, including CCSM and CCEP, to enhance your expertise and open new opportunities.
The Velaris Team
August 30, 2024

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