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Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

Everything Your CS Team Needs to Know About Email Campaigns

Discover how to enhance your SaaS email marketing with practical tips and comprehensive tools.
The Velaris Team
August 30, 2024
Articles

Product-Led Customer Success: A Comprehensive Guide

Explore the power of product-led Customer Success in driving sustainable growth.
The Velaris Team
August 28, 2024
Articles

8 Ways to Use AI for Customer Success

Explore 8 AI strategies to enhance Customer Success and drive results.
The Velaris Team
August 26, 2024
Articles

The Future of SaaS: Our Predictions for 2025

Uncover the top SaaS trends for 2025 and their impact on Customer Success strategies.
The Velaris Team
August 26, 2024
Articles

The Role of a Technical Account Manager: Bridging the Gap Between Technology and Business Success

Want to become a Technical Account Manager? Discover the role’s significance, responsibilities, and skills.
The Velaris Team
August 23, 2024
Articles

SaaS Onboarding Checklist: Ensuring Smooth Customer Journeys

Discover everything you need to do to onboard a customer in this detailed checklist for CSMs.
The Velaris Team
August 23, 2024
Articles

Using Product Experience to Enhance Customer Success

Boost B2B SaaS success with Product Experience strategies.
The Velaris Team
August 21, 2024
Articles

A Guide to NPS Survey Best Practices for Customer Success Managers

Discover the best ways to handle NPS surveys and make the most out of customer feedback.
The Velaris Team
August 21, 2024
Articles

How to Use ChatGPT as a Tool for Customer Success

Boost Customer Success with ChatGPT and Velaris for enhanced workflows.
The Velaris Team
August 21, 2024
Articles

Everything You Need to Know About Moving From Sales to Customer Success

Uncover the crucial steps and strategies for transitioning from sales to Customer Success.
The Velaris Team
August 19, 2024
Articles

The Customer Success Managers’ Guide to Customer Feedback Tools

Use customer feedback tools to enhance Customer Success and satisfaction.
The Velaris Team
August 19, 2024
Articles

Mastering Upsells: A Comprehensive Guide for B2B SaaS

Learn effective upsell strategies in B2B SaaS, including best practices, data leverage, and automation.
The Velaris Team
August 16, 2024

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