Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

How to Create a Customer Health Score Template That Works

Build a customer health score template to monitor customer well-being, identify risks, and support proactive success management.

The Velaris Team

September 23, 2024

Articles

The Feature Adoption Guide for Customer Success Managers

Learn to streamline feature adoption to enhance customer satisfaction.

The Velaris Team

September 20, 2024

Articles

A Complete Guide to Choosing the Best Customer Retention Management System

Discover the key features of an effective customer retention management system and how it can drive long-term customer success.

The Velaris Team

September 20, 2024

Articles

Crafting the Perfect Customer Success Manager Resume: Examples and Tips

Find Customer Success Manager resume examples and tips to help you structure your resume, showcase your skills, and stand out to hiring managers.

The Velaris Team

September 18, 2024

Articles

Streamlining Customer Success with Automation

Enhance efficiency and keep Customer Success personal with automation.

The Velaris Team

September 18, 2024

Articles

How to Write an Effective Quarterly Business Review (QBR): A Guide for CSMs

Start writing effective Quarterly Business Reviews (QBRs) with our key strategies for consolidating data, creating insights, and ensuring impactful follow-ups.

The Velaris Team

September 18, 2024

Articles

Cohort Analysis Explained: Leveraging Data to Improve Customer Success

Start segmenting your customers into meaningful groups to track behavior and improve success with cohort analysis.

The Velaris Team

September 16, 2024

Articles

Understanding the Product Adoption Lifecycle: A Guide For CSMs

Discover key strategies to move customers through the product adoption lifecycle and ensure smooth product adoption at every stage.

The Velaris Team

September 16, 2024

Articles

How to Collect In-App Feedback Without Being Too Intrusive

Discover how in-app feedback helps Customer Success Managers capture real-time insights to enhance product experience and engagement.

The Velaris Team

September 16, 2024

Articles

Choosing the Right Voice of the Customer Tools: An Essential Guide for CSMs

Learn how to choose and implement the best Voice of the Customer tools.

The Velaris Team

September 13, 2024

Articles

Our Favorite Customer Success Podcasts

Find out what our top customer success podcasts are and learn more about the insights and expert perspectives they have to offer.

The Velaris Team

September 13, 2024

Articles

Breaking Down Customer Success Software: What it is and How to Choose One

Learn about Customer Success software, including its key features, impact on revenue, and tips to choose the best one.

The Velaris Team

September 11, 2024

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