Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

Customer Enablement: Empowering Success in a Competitive Market

Discover how customer enablement can lead to improved product adoption, higher satisfaction, and increased retention rates.

The Velaris Team

August 2, 2024

Articles

Why Customer Lifetime Value is Higher for Organizations that Use Customer Data Effectively

Learn how to maximize customer lifetime value with data-driven CS strategies.

The Velaris Team

July 31, 2024

Articles

Understanding Customer Renewal in B2B Customer Success

Discover how you can boost customer renewals with a few simple strategies.

The Velaris Team

July 29, 2024

Articles

B2B vs B2C in Customer Success

Understand how to tailor your Customer Success strategies for B2B and B2C markets.

The Velaris Team

July 26, 2024

Articles

Churn Prediction Models: What They are and How to Build Them

Learn why and how to build a churn prediction model, necessary tools, implementation tips, and solutions.

The Velaris Team

July 26, 2024

Articles

A Comprehensive Guide to Creating a Joint Success Plan in SaaS

Explore joint success plans in Customer Success, their benefits, and how Velaris helps you create them.

The Velaris Team

July 24, 2024

Articles

Customer Success Metrics Every CSM Should Know

Explore essential customer success metrics CSMs need to track and how automation can streamline processes for better customer results.

The Velaris Team

July 24, 2024

Articles

Engagement and Retention: Understanding the Link

Discover the connection between user engagement and retention in Customer Success.

The Velaris Team

July 19, 2024

Articles

Top 10 Customer Success Software Tools

Find out how Customer Success tools can streamline your CS efforts for better results

The Velaris Team

July 17, 2024

Articles

The Ultimate Guide to Customer Success Playbooks

Understand what Customer Success playbooks are and how they streamline strategies and boost satisfaction.

The Velaris Team

July 17, 2024

Articles

Decoding SaaS Churn: Top 10 Reasons for Account Cancellation

Uncover the most common reasons for churn and learn practical strategies to resolve them.

The Velaris Team

July 15, 2024

Articles

Unlocking the Voice of the Customer: Strategies for CSMs

Learn everything you need to know about creating the Voice of the Customer – from key strategies for gathering data to the best ways to use it.

The Velaris Team

July 15, 2024

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