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Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

Top Customer Success Manager Skills Required for SaaS Businesses

Discover the key skills needed to excel as a Customer Success Manager in SaaS.
The Velaris Team
August 16, 2024
Articles

Why Your CS Team Needs To Prioritize End-User Training and How To Do It

Explore essential components and strategies for end-user training in our complete guide for CSMs.
The Velaris Team
August 16, 2024
Articles

How to Deal with an Angry Customer?

Master the art of managing angry customers with practical strategies and tools
The Velaris Team
August 14, 2024
Articles

Mastering Multithreading: How to Balance Multiple Stakeholders in Customer Success

Unleash the potential of multithreading in CS! Master managing stakeholder relationships, improving communication, and enhancing collaboration.
The Velaris Team
August 12, 2024
Articles

Why CSMs Need to Be More Open with Customers and How to Do it

Explore the importance of open communication in CS and explore how to use tools like automation and AI to support your communication efforts.
The Velaris Team
August 12, 2024
Articles

How Can Sentiment Analysis Be Used to Improve Customer Experience?

Learn how your customers’ feelings can turn into actionable strategies that improve your CS efforts.
The Velaris Team
August 9, 2024
Articles

How to Measure Customer Experience: A Guide for CSMs

Discover effective strategies for measuring customer experience and improving customer satisfaction in this comprehensive guide for CSMs
The Velaris Team
August 9, 2024
Articles

How to Ace Your CSM Interview

Struggling with your upcoming CSM interview? Learn essential strategies for researching the company, preparing for common questions, and demonstrating your skills to stand out.
The Velaris Team
August 7, 2024
Articles

Key Interview Questions for Aspiring Customer Success Managers

Prepare for your Customer Success Manager interview by exploring the answers to these common questions.
The Velaris Team
August 7, 2024
Articles

Customer Success Plans: The Blueprint for Long-Term Growth

Learn about the importance of Customer Success plans in retaining and nurturing customers, ensuring mutual success.
The Velaris Team
August 5, 2024
Articles

Customer Success 101: Everything You Need to Know

Explore Customer Success basics, top strategies, essential tools, and tips.
The Velaris Team
August 5, 2024
Articles

Implementing the Land and Expand Strategy for SaaS Products

Understand the significance of Customer Success plans in retaining and nurturing customers, ensuring mutual success.
The Velaris Team
August 2, 2024

Ready to discover your new Customer Success superpower?

Velaris will obliterate your team’s troubles and produce better experiences for your customers…and set up only takes minutes. What’s not to love? It’s, well, super!

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