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Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

Understanding B2B Customer Journey Touchpoints for Growth and Retention

Master B2B customer journey touchpoints for growth and retention.
The Velaris Team
July 12, 2024
Articles

Building a Winning Customer Success Tech Stack: A Guide for CS Teams

Learn essential elements of customer success tech stacks, trends, and Velaris' solution.
The Velaris Team
July 12, 2024
Articles

The Strategic Value of Customer Success: A Comprehensive Guide

Learn why customer success is key to business growth and satisfaction.
The Velaris Team
July 8, 2024
Articles

The Role of an Onboarding Specialist in a SaaS Business

Learn about the role of onboarding specialists and how they boost customer satisfaction and reduce churn through personalized training and support.
The Velaris Team
July 8, 2024
Articles

The Ultimate Guide to Customer Success Compensation Plans

Customer Success Compensation: Key models, components, factors.
The Velaris Team
July 2, 2024
Articles

The Essential Customer Success Best Practices

Customer success best practices: Align organization, use tech, personalize solutions, and scale.
The Velaris Team
July 2, 2024
Articles

Designing the Ideal Customer Success Team Structure

Discover the key roles and responsibilities that make up a high-performing Customer Success team structure. Learn how to build a powerhouse team that drives customer satisfaction, retention, and growth for your SaaS business.
The Velaris Team
July 1, 2024
Articles

Unlock Revenue Growth: Mastering Customer Expansion Strategies

Discover customer expansion: upselling, cross-selling and add-ons.
The Velaris Team
July 1, 2024
Articles

Customer Retention Vs Customer Loyalty: What's the Difference?

Customer loyalty vs. retention: Differences, strategies, integration.
The Velaris Team
July 1, 2024
Articles

Customer Implementation: The Complete Guide for Customer Success Managers

Customer Implementation: Key steps, importance, and best practices.
The Velaris Team
July 1, 2024
Articles

The Complete Guide to Collecting and Implementing Customer Insights

Customer insights: Types, importance, collection, analysis, and strategies.
The Velaris Team
July 1, 2024
Articles

Customer Tiers for Customer Success: The Complete Guide

Discover the benefits of customer tiering and learn how to optimise your Customer Success strategy by categorising clients based on engagement levels and needs.
The Velaris Team
June 18, 2024

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