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Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

The Complete Guide to Driving User Adoption in SaaS

Discover how to drive user adoption and maximize customer retention for your SaaS product with effective strategies like improved onboarding, personalized experiences, and cutting-edge analytics. Learn how integrating AI, enhancing service compatibility, and implementing gamification can significantly boost engagement and loyalty.
The Velaris Team
April 22, 2024
Articles

Everything You Need to Know About How to Increase Product Adoption

Unlock the secrets to skyrocketing your SaaS product's adoption rates with our comprehensive guide! Dive into practical strategies that ensure users not only sign up but become loyal advocates of your product, deeply integrating it into their daily workflows. Discover how to leverage customer success teams to foster long-term relationships and maximize customer satisfaction.
The Velaris Team
April 22, 2024
Articles

GRR vs NRR: What’s the Difference?

GRR and NRR unveil the depth of customer loyalty and spending, key indicators of market success and product appeal. While GRR measures stable revenue preservation, NRR captures the full scope of customer value growth—both essential in charting a business’s financial journey. Dive into the details to align your strategies with these revealing metrics.
The Velaris Team
April 22, 2024
Articles

How to Create An Effective Customer Health Dashboard

The strategic implementation of Customer Health Dashboards has become crucial. These tools not only streamline complex data into actionable insights but also enhance customer relationships through real-time metrics such as satisfaction scores, usage patterns, and renewal rates. By offering a comprehensive view of customer health, these dashboards enable businesses to identify trends, anticipate needs, and tailor strategies effectively.
The Velaris Team
April 9, 2024
Articles

The Ultimate Guide to Customer Success Principles

This guide will explore essential principles from understanding customer needs to implementing effective retention strategies, providing actionable steps to help businesses confidently navigate the customer success journey. Principles like consistency, measurement, innovation, building trust, and adaptability are foundational, shaping decisions and interactions to foster strong, positive customer relationships and drive business growth. By antic
The Velaris Team
April 9, 2024
Articles

Complete Guide to OKRs for Customer Success

Customer Success Objectives and Key Results (OKRs) serve as navigational tools for CS teams, aligning efforts with organizational goals. This blog provides insights, examples, and guidance on crafting effective CS OKRs. With clear OKRs, CS teams can drive accountability, focus efforts, and achieve meaningful results. Incorporating technology like Velaris streamlines tracking and optimization, empowering teams to drive success in satisfaction and retention.
The Velaris Team
April 1, 2024
Articles

Low Touch vs High Touch Customer Success: What's the Difference?

Understanding the distinction between low-touch and high-touch models is crucial when refining your Customer Success strategy. Dive into this blog post to explore these models, discovering insights on how they can reshape your business's approach to customer relationships. From personalization to efficiency, uncover the power of automation and adaptability in crafting successful customer journeys.
The Velaris Team
March 20, 2024
Articles

Customer Success Reporting: The Full Guide

Unlocking the secrets hidden within customer data isn't just a strategy—it's a game-changer. From dedicated Customer Success Managers to essential stakeholders, this guide serves as your practical roadmap. Delve into the realm of insightful reporting, where the compilation and presentation of reports become pivotal in driving informed action.
The Velaris Team
March 19, 2024
Articles

The Ultimate Guide to Customer Engagement Models

In today's competitive market, a well-defined customer success engagement model is essential for business growth. It serves as a roadmap, outlining interactions between a company and its clients throughout their journey. This guide explores various engagement models—from high-touch to hybrid—and their benefits. Dive deeper into practical implementation strategies via this ultimate guide.
The Velaris Team
March 19, 2024
Articles

Value Realisation in SaaS: An Ultimate Guide

Unlock the potential of your SaaS product by mastering value realization. In a world where software subscriptions reign, ensuring customers understand and extract full value from your product is key. Delve into strategies that align your solution with customer goals, enhance its implementation for peak performance, and leverage customer success for optimal outcomes.
The Velaris Team
February 28, 2024
Articles

The Complete Guide to Health Scores for Customer Success

Elevate your customer success strategy by mastering the art of health scores, the key to unlocking a deeper understanding of customer satisfaction and loyalty. Discover how these scores serve as a beacon, guiding you through the complexities of customer relationships.
The Velaris Team
February 28, 2024
Articles

Top KPIs for Customer Success Managers

Unlock the potential of your business with our comprehensive guide on Customer Success Manager (CSM) Key Performance Indicators (KPIs). In the dynamic landscape of strategic planning, these KPIs play a pivotal role in fostering and expanding your customer base. Uncover the roadmap to success with our guide on CSM KPIs, a valuable resource in your journey to drive genuine customer success and informed decision-making.
The Velaris Team
February 8, 2024

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